Information
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RTS
- RTS means ready to ship items that are in stock and will ship quickly - no waiting on production time.
- RTS items will be processed and shipped within 1-3 business days.
- DO NOT combine RTS items and Pre-order items in the same check out. If you do your order will be canceled.
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Pre-Order
- Pre-Order means you're purchasing an item before it's in stock. This secures your size and print.
- Pre-order items will ship within 10-12 weeks.
- DO NOT combine pre-order items and RTS items in the same check out. If you do your order will be canceled.
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Return Policy
- We don't offer returns or exchanges at this time, every order is final sale. That said, we totally get that things happen! If something's not quite right with your order, please reach out to us soon as you can. We will do our best to make it right!
- Send an email to olivepopshelp@gmail.com
- Please include order number, a quick description of the problem, and a photo if something arrived damaged or wrong.
FAQ
Can I make changes to a RTS order after I place it?
Because we ship quickly (yay!), we can’t guarantee any changes once your order is submitted.
If you need help,reach out to us right away, and we’ll do our best to catch it before it ships!
Can I cancel or change a preorder?
Preorders are made just for you, so we’re unable to cancel or make changes once your order is placed.
Please double-check your cart, sizes, and info before checking out — we want to make sure everything is perfect for you from the start! 💕
Will I get tracking info?
Yes! Once your order ships, you’ll get an email with a tracking number so you can follow its journey all the way to your doorstep.✨📬
What happens if I order both preorder and RTS items?
If you try to check out with a preorder item and a Ready to Ship item in the same order, it may not process correctly — and your order will be canceled.
To keep things smooth on our end (and make sure nothing gets lost in the shuffle), please place separate orders for preorder and RTS items. 💖
We know it's a little extra, but it helps us get your goodies out to you faster and with fewer mix-ups!
Why do you offer preorders?
Preorders help us reduce waste and make sure everyone gets the sizes and prints they love — especially with our limited-run designs.
By producing based on real orders, we can be more intentional, avoid overstock, and create less waste — all while making sure your favorite pieces don’t sell out before you get a chance to snag them. Win-win!
Mock Up Disclaimer
What you see is a sneak peek! Our digital mock-ups are here to give you the vibe, but the real-life pajamas may have slight differences in color, pattern scale, or placement.
That’s just part of the magic of printing on buttery-soft bamboo — every piece istrulyone of a kind! ✨
Will prints be restocked?
Maybe... but no promises!
Many of our prints are here for a good time, not a long time. Once they’re gone, they might make a comeback — or they might be gone for good.
If it makes your heart skip a beat, grab it now before it turns into just a pajama dream. 💫
Why don't you offer returns?
We totally get it — ordering online can be tricky, especially with little ones who grow like weeds! Because we’re a small shop and most of our pieces are made to order or produced in limited runs, we aren’t able to offer returns at this time.
Every piece is thoughtfully made with love and intention, and we do our best to provide accurate sizing, detailed product info, and responsive support to help you feel confident before you buy. 💕
That said, if something arrives damaged or there’s an issue with your order, please reach out — we always want to make it right.
What’s so special about bamboo?
All of our pieces are made with bamboo viscose — and we’re totally obsessed. Why bamboo? Let us count the cuddles:
- It’s buttery-soft (we’re talking cuddle-all-day soft)
- Breathable and hypoallergenic — perfect for sensitive skin
- Naturally temperature-regulating, so your little one stays warm in the winter and cool in the summer
- A planet-friendly choice: bamboo grows fast, uses less water, and is gentle on the earth 🌎
Basically? It’s soft, smart, and better for your babes and the planet.
Cute with a conscience? Always.
How do I wash my bamboo?
We know laundry is already a full-time job — so let’s keep it simple. 💁♀️
Your bamboo pajamas love a little TLC:
- Wash cold on a delicate cycle with like colors
- Use a gentle detergent (nothing fancy — just skip bleach + fabric softeners, which can be harsh on bamboo)
- Tumble dry low or — even better — hang dry like the laundry boss you are 🧼💕
Bamboo can shrink if it gets too hot, so low and slow is the way to go.
No need for the dry cleaner — these jammies are proudly wash-at-home fabulous. ✨
Preorder Terms and Conditions
Preorders are advanced purchases made on new items that are currently in production. Placing a preorder reserves your item before it arrives at our shop. It's the best way to guarantee you don’t miss out!
Please read before ordering:
- Payment is due at checkout. Preorders are charged in full when placed to reserve your items.
- Preorders are final sale. Because preorder items are made-to-order, we are unable to accept cancellations, returns, or exchanges once your order is submitted.
- Estimated arrival: Preorder items are not on hand and typically ship within 10–12 weeks, though timing may vary depending on production and shipping timelines.
- Delays can happen. While we aim to meet our timelines, please understand that delays (due to customs, weather, production, etc.) are sometimes out of our control.
- Not sure you can wait? Please only place a preorder if you're comfortable waiting the full window.
- Your preorder = your agreement. By placing your order, you're confirming that you understand and agree to these terms.
- Preorders are non-transferable. Items will ship directly to the address provided at checkout — no exceptions for privacy and security reasons.
- Once your item ships, you’ll receive a tracking number via email. Please note: We are not responsible for delays or issues once packages are in transit. For lost or delayed shipments, we suggest contacting your local USPS.
Shipping & Return Policy
We offer both Preorder and Ready to Ship items, so here’s what you need to know about how and when your goodies will arrive:
🕰️ Ready to Ship
Items labeled “Ready to Ship” will be processed and shipped within 3 business days. These are in-stock items that are packed with love and sent out quickly — perfect if you need something on the faster side!
🛍️ Preorder Items
Preorder items are made to order and will ship within 10–12 weeks after the preorder window closes. These pieces are in production and created just for you!
We’ll always keep you posted if there are any unexpected delays, and we appreciate your patience while your special item is being made.
🔁 Returns & Exchanges
- All orders are final sale. Because preorder items are made specifically for you and ready-to-ship inventory is limited, we are unable to offer returns, exchanges, or cancellations.
- Please double-check sizes, styles, and your shipping info before completing your order.
- We always recommend sizing up if you're unsure!
📫 Tracking & Delivery
Once your order ships, you’ll get a tracking number via email. Please note:
- We are not responsible for any delays once the item is in transit.
- If your package seems stuck or missing, we suggest reaching out to your local USPS or delivery carrier.
Size Charts
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Zippy Size Chart
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2 Piece Kids Size Chart